Cabbing in Italy can be a gnarly affair. Here’s how to navigate it


I knew something was amiss when the taxi meter read 10.50 euros as we pulled away from the Roma Termini train station.

While negotiating the evening rush hour traffic and typing into a translation app on his cell phone, the cab driver suggested the starting fare included a surcharge for all rides from Rome’s main train station.

That was at most a half-truth and all the confirmation I needed to know that I had become a statistic — one of thousands of tourists who are scammed by taxi drivers in Italy every year.

According to Rome’s tourism authority, the taxi meter should have started at 3 euros as with all rides between 6 a.m. and 10 p.m. on weekdays, with one additional euro for the second piece of luggage in the trunk.

Some travel sites suggest there’s an additional 2 euro surcharge for all taxi rides from Roma Termini, although that information is not listed on official sites.

The 5 km ride from Roma Termini to my guesthouse in Trastevere came up to 24 euros — about double the amount that was suggested by a Google search and a local taxi ride hailing app that I frantically downloaded during the ride.

The worry is always about the extent of the overcharges. But what to do — especially as a helpless tourist, locked inside the back of a car in a foreign city?

Here are three things that can help on your next Italy holiday.

Download taxi apps

The strength of the taxi union and lobby in Italy has severely curtailed the growth of ride-hailing apps such as Uber. That means Uber is only available in major cities such as Rome and Milan — but even those have only a limited Uber Black fleet, which also means generally higher prices.

Before arriving in Italy, download taxi hailing apps associated with the major Italian taxi companies, such as ItTaxi, FreeNow and Free Taxi. But not all apps work in all cities, particularly the smaller ones.

Taxi drivers holding a demonstration in Piazza del Campidoglio in response to the decision made by the Mayor of Rome, Roberto Gualtieri, and the Councilor for Mobility, Eugenio Patane, to issue new taxi licenses in exchange for payment. The event took place on Nov. 9, 2023, in Rome, Italy.

Nurphoto | Nurphoto | Getty Images

Apps allow for cashless payment, but they don’t ensure a set rate. When you book a taxi — via telephone or through an app — fares may still run by the meter, and they can start the moment drivers accept a job. Some fares reflect a range, with the high-end estimate a worst case scenario.

Despite the lack of fixed prices, it’s still prudent to download these apps since hailing a cab off the street isn’t easy.

Plus, you can only board a taxi at designated stands in cities, or if you order one over the phone or via the app.

Do your research

In Rome, a cab ride to and from Fiumicino Airport from parts of the city within the Aurelian Walls — which covers the the city’s historical core and parts of Trastevere and the Vatican — should cost a flat 50 euros each way.

Base fares also vary from city to city. Meters start at 3 euros in Rome from 6 a.m. to 10 p.m. on weekdays, but are slightly higher (3.30 euros) in Florence.

Surcharge and progressive fare structures also vary between cities — information that is not always available in the taxi itself.

Avoid taxis unless absolutely necessary



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